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Below are our Policies for Cancellation, Smoking, Pets and the other important stuff:
Cancellation Policy: Due to our comfy size, cancellations affect us significantly. Let us know 7 days in advance if you won’t be coming (30 days over Holiday or Special Event Periods). Otherwise, no refunds. You are always welcome to send a family member or friend in your place.
Check-in Time is after 3:00 PM. Check out time is prior to 11:00 AM. Please let us know if you will be arriving after 10:00 PM so we can get you into your room.
Non-Smoking All of our rooms are NON-SMOKING. We don’t want to, but if you smoke in your room we are going to have to ask you to leave the T&C. We will also charge you an additional cleaning fee of a minimum of $250.00. The cleaning staff is adamant about this one. No refunds will be provided on the remainder of the reservation you made.
Damage Policy: As a guest of ours, you are liable for any damage caused to your room(s) or any part of our beloved T&C by you or any one in your party (whether staying with us or not). We do have to reserve the right to retain your credit card and/or debit card and charge you for damages. Please don’t damage us!
The Town & Country cannot be responsible for loss or damage of property left in your room.
Pet Policy: We love pets and have a few rooms ready for them at the T&C. The members of our team tasked with cleaning the rooms do make us charge an additional $15 per night (plus tax and fees). There will be a $100 cleaning charge to guests if you don’t tell us your pet is joining us too. We will have to charge an additional cleaning fee if your pet causes excessive wear and tear. Guests accept full responsibility for any and all liability; claims, losses, costs and expenses. We do need to ask that your pet be kept on a leash or in a crate.
We look forward to seeing you at the Town & Country. If you have ANY questions or concerns about the T&C, Stowe or Vermont, please let us know. Not if it’s about politics though, we don’t do politics.
Need to make a change?
Please call or email us. We can help!